FAQ

The event will take place on Saturday April 20th at Sportpaleis in Antwerp. The address is: Schijnpoortweg 119, 2170 Antwerp, Belgium. Exact timings will be communicated 14 days prior to the event. You will receive an e-mail with all necessary information and details.

Tickets are only available through this link. Ticketmaster.be is the only official ticketing partner for Music Bank 2024 Antwerp. General tickets will go on sale on 20 December 2023 at 4 pm.

Prices available at homepage.

It is strongly recommended that children under 16 are accompanied by an adult. Unaccompanied children under 12 will not be admitted to the venue. Each person, child or adult, must hold a valid ticket.

Crazy VIP Package (€450):
– First & early entry to Standing Crazy Zone
– Dedicated access to merch
– 1 exclusive T-Shirt (not for sale anywhere else)
– 1 exclusive Tote bag (not for sale anywhere else)
– 1 lanyard
– 1 laminate
– 1 poster of the concert’s artwork
Information about your dedicated entrance and timings will be communicated exactly two weeks before the show date.

Crazy Early (€270):
– Dedicated entry after Crazy VIP Package
– Access to the Standing Crazy Zone (after Crazy VIP Package)
Information about your dedicated entrance and timings will be communicated exactly two weeks before the show date.

Gold €(297,50):
– Premium seats with an excellent view to both stage A and stage B

Your ticket to the Sportpaleis is a combined ticket. Not only does it give you access to the venue, it is also your ticket for the trams and buses of De Lijn in the province of Antwerp (on show day only!). This is because your ticket price includes a contribution for free use of tram and bus.

By public transportation
If you arrive by train, from Antwerp Central Station you can easily take the tram or metro to the Sportpaleis.

Metro stop Astrid
Take line 3 toward P+R Merksem and get off at metro stop Sport.
Take line 5 toward Wijnegem and get off at metro stop Schijnpoort.

Metro stop Diamant or Astrid
Take line 2 toward P+R Merksem and get off at metro stop Sport.
Take line 6 toward P+R Luchtbal and get off at metro stop Sport.

From other areas in Antwerp (eg. P+R, city center, …):

Metro stop Sport
Line 2 (from Hoboken to P+R Merksem and vice versa)
Line 3 (from P+R Melsele to P+R Merksem and vice versa)
Line 6 (from P+R Olympiade to P+R Luchtbal and vice versa)

Metro stop Schijnpoort
Line 5 (from Wijnegem to P+R Linkeroever and vice versa)

Bus stop Sportpaleis
Line 19 (from Deurne Zuid to Sportpaleis and vice versa)

Bus stop Schijnpoort
Line 23 (from Centraal Station to Noorderplaats and vice versa)

By car

With the works on the Oosterweel connection, the traffic situation in Antwerp is constantly changing. Use the Smart Ways to Antwerp route planner to work out your trip to the Sportpaleis. The route planner takes into account the works and the most current traffic situation.

There are various paid car parks in the vicinity of the Sportpaleis:

• Spoor Oost (Noordersingel 40, 2140 Borgerhout)
  Parking costs 6 euros.
  This car park is located in the low emission zone.
  This car park is only available starting 3 hours before the start of the event.
• Carrette (Carrettestraat, 2170 Merksem (behind Heylen Vastgoed Basket Campus))
  Parking costs 8 euros.
  This car park is located outside the low emission zone.
• Antwerp Ring Center (Noordersingel 17-19, 2140 Borgerhout)
  Parking costs 2 euros.
  This car park is located in the low emission zone.
• Vaart (Schijnpoortweg 119, 2170 Merksem (on the right side of the Sportpaleis))
  Parking costs 10 euros.
  This car park is located outside the low emission zone.
  Attention! Parking space is limited and subject to change.

Low emission Zone

The entire Antwerp city center and a part of Linkeroever are low emission zones. This means that you are no longer allowed to enter this zone with a polluting car. The Sportpaleis itself lies just outside the low emission zone, but many of the venue car parks lie within the low emission zone. The same applies to large parts of the Singel, the Noorderlaan from Kinepolis and a large part of the Blancefloerlaan on Linkeroever. The chances of ending up in the low emission zone on the way to the Sportpaleis are therefore very high.

Take the precaution of checking in advance whether your vehicle is allowed to enter Antwerp.

All ticket buyers have been contacted with their specific timings and entrances for their ticket type and package.

Golden Seats/category 1/category 2/category 3 (standing first ring)/category 4 (standing second ring):

Please do not come earlier than 5pm to the venue. We advise you to not come too early; as the queueing capacity have been reduced because of the ongoing constructions around the Sportpaleis.

5.00 pm – Doors open for general public
7.00 pm – Start concert

GA Standing Arena Floor:

We highly advise you to not come too early; because of the ongoing constructions around the Sportpaleis, but the site will be available from 11 am onwards.

5.00 pm – Doors open for general public
7.00 pm – Start concert

Crazy Early:

We highly advise you to not come too early; because of the ongoing constructions around the Sportpaleis, but the site will be available from 11 am onwards.

4.00 pm – Last moment to check in for Crazy Early
4.30 pm – Access to the Standing Crazy Zone (floor arena)
5.00 pm – Doors open for general public
7:00 pm – Start concert

Crazy VIP:

We highly advise you to not come too early; because of the ongoing constructions around the Sportpaleis, but the site will be available from 11 am onwards.

3.15 pm – Last moment to check in for Crazy VIP
4.00 pm – Access to the Standing Crazy Zone (floor arena)
5.00 pm – Doors open for general public
7.00 pm – Start concert

We kindly request your cooperation in adhering to the following arrangements to guarantee a seamless and safe event experience.

• Please refer to the plan below to determine where you should queue for different packages or your designated position within the venue.
  
• It’s important for your safety that you avoid loitering around the venue area before the waiting zone opens. Access to the waiting zone is exclusively reserved for those holding valid tickets for Music Bank at Sportpaleis Antwerpen on April 20th, 2024.
• Sanitary facilities, drink and food stands will be open from 11 am onwards. Payment at the stands is electronically with your bank card or smartphone.
• All possible forms of queues initiated by fans will not be followed by our security staff. Neither the organizer, the venue, the artists, nor the ticketing company will be held responsible for any queue numbering organised by the fans.
• Camping at Sportpaleis is not allowed. The police will monitor this and fine violators.
• Did you purchase seated tickets? Please do not come earlier than 5pm to the venue. Your seat is reserved. We advise you to not come too early; as the queueing capacity have been reduced because of the ongoing constructions around the Sportpaleis.

Only handbags no larger than 21 cm x 30 cm x 10 cm are allowed.
Backpacks, luggage and other large bags are prohibited. If you can’t meet the requested dimensions for medical reasons, please reach out to the venue here.

Strict checks will be carried out. Please arrive at the venue on time and respond correctly to any requests from security.

You can store your belongings in a small or a large locker:
Small locker: 25H x 30W x 45D (7 euros)
Large locker: 50H x 30W x 45D (9 euros)
Lockers are available from the opening of the doors until a little after the end of the event.

It is forbidden to enter the venue with bottles, cans, alcohol, sound recording devices, film and photo cameras with lenses, fireworks and objects that may pose a safety hazard.

Non-professional equipment (no attachable lenses), such as smart phones or simple digital cameras (no attachable lenses) are allowed. Professional cameras with lenses are prohibited in the venue.

• Camping at Sportpaleis is not allowed. The police will monitor this and fine violators.
• Professional cameras with detachable lenses, own food and drinks, bags, flags, and signs larger than A4 size are not allowed in the venue.
• For ticketing to go smoothly, always offer your own ticket and not someone else’s. Do you save your tickets on your phone? Then make sure your ticket is clearly visible.
• It is forbidden to enter the venue with bottles, cans, alcohol, sound recorders, film and photo cameras, fireworks and objects that may pose a safety hazard. Entering the venue implies consent to possible searches.
• Smoking is strictly prohibited in the venue.
• Please refer here to read all the house rules of the venue.

Yes, there will be merch available. However, please note that there will be no artist merch available; only Music Bank in Antwerp special merch will be offered.

Yes, you can. Feel free to bring your light stick along to the venue.